Provide excellent client support and technical support to your customers with the help of videos
Why use videos in client support?
Video will cut huge costs in terms of client support – videos answer questions that would otherwise have to be dealt with by a client support team. Videos help new clients get oriented and walk existing ones through your product or service.
You’ll save not only funds, but time as well – the customer doesn’t have to wait for a reply on a customer service help line. The video offers clients solutions 24 hours a day, 7 days a week.
Examples of the use of videos in customer support
A guide to a website or on-line service – help clients get oriented on your website or on-line service
Tutorials – create manuals for your products and services in the interest of customer care – in turn, customers will remain loyal
Training – educate clients regularly in an interesting and easy-to-understand manner